Call Center Outsourcing

In order to support the growth of its business, the French telecommunications group chooses Angers to set up its 7th customer relations center in France where 300 jobs will be created.

Coriolis Service is setting up its 7th customer relations center in Angers, operational since January 2019. “We are particularly satisfied to have succeeded in finding a site in Angers, 1h30 from Paris by train,” stresses Pierre Bontemps, CEO. This establishment of the Coriolis Group makes it possible to offer 300 permanent jobs to the Angevins by the spring of 2019. These future employees will benefit from a training of 4 four weeks and then continuous training on their trades. ”

On this new site of 3,000 square meters, account managers will ensure the reception and complete processing of contacts with individuals including renewals of subscription contracts, retention and recovery, on behalf of large French companies, particularly in the insurance, mutual, high-tech and media sectors, but also in energy or telecoms.

“We chose Angers, because the city is at the heart of a labor pool of nearly 400,000 inhabitants, with particularly well-trained employees and offering real estate sites available and evolving features all the characteristics corresponding to the criteria of Coriolis Service “, says the founding president of Coriolis.

Coriolis Service, with 28 years of experience in customer relations, employs 87% of employees on permanent contracts, “one of the highest rates on the market,” says Pierre Bontemps.

Convergys continues its expansion

Convergys announces the opening of its first customer service center in Mauritius for Q1 2017.

Following the takeover of buw in Germany, Convergys continues to expand to support its growth and development and bring the widest range of solutions to its French and European customers. Convergys strengthens its positions for the French and English market with this new location in Mauritius, which will be added to its 6 contact centers for France already located in Angers, Vélizy and Tunis.

It should be noted that Convergys manages the customer service of major national and international brands in business sectors such as telecoms, retail, e-commerce, travel and finance, in 58 languages, 31 countries and with more than 135,000 employees. The opening of this new site will strengthen the range of services offered to Convergys’ customers.

Located between Europe, Africa and Asia, Mauritius offers a land of choice to serve also African countries in terms of customer service. It thus completes Convergys’ presence in Africa, alongside Tunisia and Egypt. Convergys is the first global leader in outsourcing to set up in Mauritius. This new site should create 600 jobs.

“With this creation of a” longshore “destination, we are effectively completing our solution offering in France, Tunisia and our European Multilingual Hubs, to offer the widest choice to our French customers. a first operation on the new center in the first quarter of 2017, other global customers of Convergys having also recently announced their interest to carry out part of their operations, “said Rémy Béal, Group VP Operation EMEA.You can get more information about Outsourcing, telemarketing , call center as well quality analyst here